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Refund & Warranty Policy
Refund Policy
Grumpy's Outdoor Electronics will refund you for the purchase of any X'pand monitor that is in new and unused condition within 7 days of receipt. The item must be returned to us and arrive in new condition.
For repairs, refunds will only be provided if the parts used in the repair fail. Please provide proof of failure when you contact us. In order to receive a refund, the item repaired must be returned to our shop so the part(s) installed can be removed and either returned or re-used. In these cases, every effort will be made to restore your unit back to the condition which it arrived. This means a damaged screen that functions as the one you shipped us will be installed. In the event of a repair failing, we will issue you return labels to utilize at our expense.
Warranty Policy
Grumpy's Outdoor Electronics will warranty your purchase or repair for a period of one year after shipment of your order. Warranties are for factory defects and not user errors. When requesting warranty work, please describe the defect and related factors. Simply put, if there is a genuine issue with our products or workmanship, we will make it right.
If a user error caused the issue, we will work with you to try and remedy the situation as best as possible. In those cases, the repairs and associated costs will be your responsibility to pay. Examples of damages that are not covered include water damage, abnormal impacts, or any actions outside the intended use of the product.
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